When does my order ship?
Orders dispatch within 72 hours after payment and quality inspection, excluding public holidays. Tracking is emailed when your package leaves our warehouse in China.
When will my order arrive?
Most destinations receive orders within an estimated 10–15 business days after dispatch, excluding order processing time. Customs inspections, public holidays and local carrier conditions may cause delays.
Does my order include shipping and import taxes?
Shipping charges are shown at checkout. Import duties and taxes are included for the destinations listed in our shipping policy. Please refer to that policy for destination details and exceptions.
Which destinations include import duties and taxes?
United States, Canada, Australia, Japan, United Kingdom, Germany, France, Italy, Spain, Portugal, Netherlands, Hungary, Poland, Austria, Czechia, Slovakia, Slovenia, Croatia, Bulgaria, Romania, Greece, Sweden, Denmark, Finland, Ireland, Luxembourg, Belgium, Malaysia, Singapore, Israel, South Korea, Thailand, Vietnam, Indonesia, Philippines, United Arab Emirates, Saudi Arabia, Mexico, Hong Kong and Macao.
Are products brand new?
Yes. We only sell brand-new units shipped from our China warehouse.
How do I choose rim vs disc?
Select the variant that matches your frame mounts. Disc SKUs are for disc brake builds; rim SKUs are for caliper brake builds.
What payment methods do you accept?
Available payment methods are displayed at checkout for your country and device. See our payment page for details.
Still need help?
Use the WhatsApp button on site or visit our contact page.